1. Introduction

Our platform communicates with financial institutions in real-time.
This enables us to provide you with an immediate response from your acquirer upon your transaction requests.

Apart from the generic transaction status and the error codes, you can look up additional info for any of your transactions in the so-called "Virtual Ticket".
It contains detailed information which can help you to follow-up transactions with your acquirer, especially for rejected transactions (status 2 / 93).

2. Access Virtual Ticket

Some Virtual Tickets may contain a specific four-digit acquirer response code, providing a specific reason why a transaction reached its status.

To look up the Virtual Ticket, follow these steps:

  • Log in to the Back Office. Go to Operations > View Transactions. Look up the transaction
  • In the transaction overview, go the table containing all maintenance operations performed on the transaction. Click on the PAYIDSUB in column "Pay ID" for the maintenance operation in question
    The image shows where to find the PAYIDSUB in the Back Office transaction overview

  • On the bottom of the page, go to the textbox "Virtual Ticket (sent by the acquirer)"

    The image shows a typical Virtual Ticket
  • All acquirer codes and their response texts refer to the ISO 8583-1 standard. As an international standard, it is available in English only and authored by the International Organization for Standardization
  • The latest version of this standard defines four digits response codes, although some acquiring tickets may contain two-digits codes. As the two-digits codes refer to an outdated version of this ISO standard, we cannot guarantee its validity. Hence, will not publish them on our support site

3. Understand response codes

Code Response text Remarks
0000 Approved

The codes refer to successful transactions:

Status 5

Status 9

0001 Honour with identification
0002 Approved for partial amount
0003 Approved (VIP)
0004 Approved, update track 3
0005 Approved, account type specified by card issuer
0006 Approved for partial amount, account type specified by card issuer
0008 Approved but fees disputed
0009 Approved with overdraft
0010 Approved, customer reactivated
0011 Approved, terminal unable to process online
0012 Approved, transaction processed offline by terminal
0013 Approved, transaction processed offline after referral
1000 Do not honour

The codes refer to unsuccessful transactions:

Status 2

Status 93

1001 Expired card
1002 Suspected fraud
1003 Card acceptor contact acquirer
1004 Restricted card
1005 Card acceptor call acquirer's security department
1006 Allowable PIN tries exceeded
1007 Refer to card issuer
1008 Refer to card issuer's special conditions
1009 Invalid card acceptor
1010 Invalid amount
1011 Invalid card number
1012 PIN data required
1013 Unacceptable fee
1014 No account of type requested
1015 Requested function not supported
1016 Not sufficient funds
1017 Incorrect PIN
1018 No card record
1019 Transaction not permitted to cardholder
1020 Transaction not permitted to terminal
1021 Exceeds withdrawal amount limit
1022 Security violation
1023 Exceeds withdrawal frequency limit
1024 Violation of law
1025 Card not effective
1026 Invalid PIN block
1027 PIN length error
1028 PIN key sync error
1029 Suspected counterfeit card
1030 Currency unacceptable to card issuer
1031 Not authorised and fees disputed
1032 Lost/stolen card
1033 Authorization lifecycle unacceptable
1034 Authorization lifecycle has expired
1035 Closed account
1036 Closed savings account, or restricted for closing
1037 Closed credit account or restricted for closing
1038 Closed credit facility cheque account or restricted for closing
1039 Closed cheque account or restricted for closing
1040 Bad debt
1041 From account bad status
1042 To account bad status
1043 Cheque already posted
1044 Information not on file
1045 Card verification data failed
1046 Amount not found
1047 PIN change required
1048 New PIN invalid
1049 Bank not found
1050 Bank not effective
1051 Customer vendor not found
1052 Customer vendor not effective
1053 Customer vendor account invalid
1054 Vendor not found
1055 Vendor not effective
1056 Vendor data invalid
1057 Payment date invalid
1058 Personal identification not found
1059 Scheduled transactions exist
1060 Transaction did not complete normally at terminal
1061 Transaction not supported by the card issuer
1062 Cashback not allowed
1063 Cashback amount exceeded
1064 Declined, transaction processed offline by terminal
1065 Declined, terminal unable to process offline
1066 Declined, transaction processed offline after referral
1067 Reserved for ISO use
1068 Identification number invalid
1069 Driver number invalid
1070 Vehicle number invalid
1071 Digital certificate expired
2000 Do not honour
2001 Expired card
2002 Suspected fraud
2003 Card acceptor contact acquirer
2004 Restricted card
2005 Card acceptor call acquirer's security department
2006 Allowable PIN tries exceeded
2007 Special conditions
2008 Lost card
2009 Stolen card
2010 Suspected counterfeit card
2011 Daily withdrawal uses exceeded
2012 Daily withdrawal amount exceeded
9999 Other errors
4000 Accepted

This status refers to chargebacked transactions (Status 84)