1. Home
2. Iniziare
3. Gestione degli transazioni
4. Consultazione delle Transazioni

1. Introduction

When doing online business, it is important to keep track of your transactions. We offer various solutions for you to do so. The quickest and easiest way to check is via your Back Office. Have a look at the video to learn how it works:

But there is a lot more to it! In this guide, we show you how to:

• Look up individual or batches of transactions
• Get detailed information about transactions
• Download comprehensive reports
• Look up transactions and perform captures/refunds etc in one go

Have a look how you can get all the information you need easily.

2. Understand view transactions and Financial history

Understand View transactions and Financial history

Our platform allows you to search for your transaction in the Back Office in two distinctive ways:

• By global transaction status (Operations > View transactions)
• Individual maintenance operations (Operations > Financial history).

Depending on what you are looking for, one way is the more suitable. The following table helps you decide:

View transactions	Financial history
Definition
Provides a list of transactions with their current global status (the PAYID, a unique ten-digit number). The latest final maintenance operation (i.e. authorisation/ capture/refund) you have performed defines the current global status	Provides a list of individual maintenance operations (i.e. authorisations/captures/refunds) you have performed on your transactions (the PAYIDSUB, a PAYID with a sub step “x” (PAYID/x) indicating its order in the transaction life cycle). Each maintenance operation has an individual status, i.e. 3106631483/0: authorisation (status 5) 3106631483/1: capture (status 9) 3106631483/2: refund (status 8)
Useful for
Looking up a specific transaction and its status in the transaction life cycle Getting an overview on the latest status of your orders	Looking up specific maintenance operations performed on a certain date Getting an overview on all the authorisations/captures/refunds on a certain date/in a timeframe
Possible actions
Perform maintenance operations in the Back Office directly: Capture authorisations, refund payments etc.	Reconciliate your gross amounts with your accounting (Use our Riconciliazione tool match net amounts)

3. Look up transactions

Log in to the Back Office and go to either Operations > Financial history or Operations > View transactions. Either screen shows a search mask. Clicking on “ADVANCED SELECTION CRITERIA” adds more search criteria. Have a look at the tables what search criteria are available:

Use basic search mask

The basic search mask is immediately visible when accessing Financial history / View transactions. It contains the most basic search criteria:

Search criterium	Explanation
Order date / Payment date	Order date (available for View transactions): The date you sent the transaction to our platform before it reached any final status Payment date (available for Financial history): The date the transaction reached either status 9 / status 8 You can look up transactions of a period of maximum 30 days per query
Charging method / Card type	The payment method the transactions were processed with. The content of the drop down menu is identical to your active payment methods in Configuration > Payment methods
Merch ref	Your identifier for the order (The value you sent in parameter ORDERID)
Pay ID	Our platform’s unique identifier of the transaction. Using this criteria produces a single transaction matching this Pay ID
Status	View transactions: The global status of a transaction Financial history: The status of individual maintenance operations of a transaction Read more to learn about the differences between global status and maintenance operation status

Use advanced selection criteria

You might want to narrow down your search in certain situations. Clicking on “ADVANCED SELECTION CRITERIA” offers you many more criteria to do so:

Search criterium	Explanation
Order date / Payment date	Order date (available for Financial history): The date you sent the transaction to our platform before it reached any final status Payment date (available for View transactions): The date the transaction reached either status 9 / status 8 You can look up transactions of a period of maximum 30 days per query
Amount	Value you sent in parameter AMOUNT
Scoring	Numerical fraud score for transaction processed with our Fraud Expert Scoring
Global Fraud Score	Fraud category (green / orange / red) based on the Global Fraud Score calculated by our Fraud Expert Scoring
Company name	Value you sent in parameter ECOM_SHIPTO_COMPANY
Card/Account number	Unmasked card number / IBAN used This search field accepts only full credit card numbers. Please be aware that storing card / bank account numbers in your system requires a specific PCI DSS standard.
IP address	IP address the transaction originated from
Name	Name of the card holder
E-mail	Value you sent in parameter EMAIL
Encoded by	User who created the transaction
Alias	Card profile safely stored on our platform

Once you have selected your search criteria, click on SUBMIT to get the results. You can also download the result or receive daily reports automatically. 

4. Use 'View transactions' query

Once you click “SUBMIT”, you get an overview page with all matches of your query. Have a look at the different columns and their meaning:

Column	Description
Pay ID	Our platform’s unique identifier of the transaction
REN/SAS/RFS	Depending on the current global status, you can put flags to perform maintenance operations for many transactions in one go. Learn how to do it in our dedicated guide.
Merch ref	Your identifier for the order (The value you sent in parameter ORDERID)
Orders	Date you sent the transaction to our platform before it reached any final status
Status	Current global status of the transaction
Authorisation	Authorisation code from your acquirer. Applies only for status 5/8/9 transactions
Payments	Date the transaction reached either status 9 / status 8
Total	Value you sent in parameter AMOUNT
Rating	Fraud rating
Name	Cardholder name
Method	Payment method used

The image shows a typical result of a “View transaction” query

The last line of column “Total” sums up the value of parameter AMOUNT of all transactions in all currencies from this list, regardless of the transaction status. Hence, the total sum also includes unsuccessful transactions (status 0 / 1 / 2 etc.), authorisations (status 5) and refunds/cancellations (status 6/ 7 / 8 / 85 etc.).

Clicking on a Pay ID provides you an extensive overview on the transaction. It includes all maintenance operations and detailed data provided in your request and by your acquirer in the response. Read the dedicated chapter to learn more.

5. Use 'Financial history' query

Once you click “SUBMIT”, you get an overview page with all matches of your query. Maintenance operations (authorisations/captures/refunds etc.) sharing the same

• Payment method
• Date (the date the transaction reached its current status as mentioned in the line)
• Status
• Currency

are put in individual lines. Have a look at the different columns and their meaning and some of the lines in this example to learn how to read them:

Column	Description
Method	Payment method used
Date	Date the transaction reached its current status as mentioned in the line
Status	Current status of the maintenance operation
Tr. no.	Amount of transactions sharing the same payment method/date/status/currency
BR	Batch Reference of the file our platform added the maintenance operation to. All maintenance operations from one batch are processed in one go. Depending on the status, your acquirer has not finished  processing the file (any x1 status, i.e. 91) yet.
Details	Clicking on the button provides you with the full list of all maintenance operations (PAYIDSUB) belonging to this line
Download	Clicking on the button provides you with a file containing the all maintenance operations (PAYIDSUB) belonging to this line

Line	Description
1	All authorisations (three in total) performed for Visa transactions on 05.03.2021 in EUR
2	All captures (one in total) performed for Visa transactions on 08.03.2021 in EUR
3	All refunds (one in total) performed for Visa transactions on 10.03.2021 in CHF

The image shows a typical result of a “Financial history” query with some examples pointed out.

Once you look up PAYIDSUBs via “Details”, you receive an extensive overview on the maintenance operation. It includes detailed data provided in your request and/or by the acquirer in the response. Read the next chapter to learn more.

Understand detailed transaction information

If you access a transaction via “View Transactions” via the button in column “Pay Id”, you get a detailed overview on the transaction. It includes detailed data provided in your request and/or by the acquirer in the response.

General transaction overview

The image shows a typical transaction overview screen from the Back Office.

Have a look at the available data and what it means:

Item	Description
Pay ID	Our platform’s unique identifier of the transaction
Status	The global status of a transaction
Total charge	Value you sent in parameter AMOUNT
Payment methods	The payment method the transaction was processed with.
Device	Value you sent in parameter DEVICE
Structured communication	Value you sent in parameter ORDERID provided you followed the formatting rules of the OGM-VCS standard for structured communication
Payment file	File name the transaction is included. Only available for transactions you uploaded via Worldline Batch (Base) / Worldline Batch (advanced)
NC ID	Our platform’s unique identifier of the initial maintenance operation for this transaction
email	Value you sent in parameter EMAIL
Company name	Value you sent in parameter ECOM_SHIPTO_COMPANY
encoded by	User who created the transaction
Merch ref	Value you sent in parameter ORDERID
Order date	Date you sent the transaction to our platform before it reached any final status
Description	Value you sent in parameter COM
Card/Account number	Masked card number / IBAN used
Cardholder's name	Name of the card holder
Authorisation date	Date the transaction reached status 5
Payment date	Date the transaction reached status 8 / 9
NC ST/ER	Error code. Set to 0/0 for any successful transaction status
Invoicing customer	Value you sent in parameter ECOM_BILLTO_POSTAL_NAME_FIRST/ECOM_BILLTO_POSTAL_NAME_LAST.
Shopping cart extension ID	If you use a shopping cart, this field may contain an identifier of the shopping cart used.
Purge date	Date when our platform deletes the transaction according to GDPR regulations
3-D Secure authentication result	Result of your customers’ 3-D Secure authentication attempt
Card verification code	Indicates with OK/NOK whether the acquirer could verify the CVC
Card country	Country the card was issued in based on the BIN (first six digits of the card)
IP address country	IP country of the device used for the purchase
Received IP address	Full IP address of the device used for the purchase

You can find all maintenance operations performed on this transaction on the lower part of the screen. For each maintenance operations, the overview bundles the most important information from the general overview in a table:

The image shows a typical overview of all maintenance operations performed on a transaction.

	Description
Pay ID	Our platform’s unique identifier (PAYIDSUB) for this maintenance operation
Merch ref	Value you sent in parameter ORDERID
Status	Status of the maintenance operation
Authorisation	Authorisation code from your acquirer. Applies only for status 5/8/9 transactions
Payment date	Date the maintenance operation reached its status
Total	(Partial) amount processed for this operation
File / line	File name and line number the maintenance operation was processed in. Only available for transactions you uploaded via Worldline Batch (Base) / Worldline Batch (advanced)
NCID	Our platform’s unique identifier for this maintenance operation
Error	Error code. Set to 0 for any successful maintenance operation
Action	Description of the performed maintenance operation. See values for parameter OPERATION in our Parameter Cookbook
Charg Meth	Payment method used for the transaction
Card/ACC no	Card / account number used for this maintenance operation

Each maintenance operation has its own PAYIDSUB, added as an eleventh cipher separated by a slash:  

The image highlights the different PAYIDSUBs from a transaction.

If you click on a PAYIDSUB, you get a detailed overview on the data that is specific for the respective maintenance operation.

PAYIDSUB overview

The information provided is similar to the one provided in the general transaction overview, but lists fields specifically relevant for this maintenance operation:

The image shows a typical PAYIDSUB overview screen from the Back Office.

Item	Description
Pay ID	Our platform’s unique identifier (PAYIDSUB) for this maintenance operation
Action	Description of the performed maintenance operation. See values for parameter OPERATION in our Parameter Cookbook
Status	Status of the maintenance operation
Total charge	(Partial) amount processed for this operation
Payment methods	Payment method used for the transaction
Device	Value you sent in parameter DEVICE
Structured communication	Value you sent in parameter ORDERID provided you followed the formatting rules of the OGM-VCS standard for structured communication
Authorization code	Authorisation code from your acquirer. Applies only for status 5 maintenance operations
NCMODE	Channel used for performing this maintenance operation. Possible values: ·  WEB: Back Office ·  RAS: e-Terminal ·  STD: Pagina di pagamento ospitata ·  DPR: DirectLink ·  DMT: DirectLink Maintenance ·  MFU: Worldline Batch (Base) ·  AFU: Worldline Batch (advanced)
Transaction date	Date the maintenance operation reached its status
UID	Your Unique Identifier in your acquirer’s system. Our platform uses this (alpha-)numeric code to route your transactions/maintenance operations from our platform to your acquirer. You can look up every UID for any of your payment methods in the Back Office via Configuration > Payment methods > Contract data
Invoicing customer	Value you sent in parameter ECOM_BILLTO_POSTAL_NAME_FIRST/ECOM_BILLTO_POSTAL_NAME_LAST.
Merch ref	Your identifier for the order (The value you sent in parameter ORDERID)
Order date	Date you sent the maintenance operation to our platform before it reached any final status
Description	Value you sent in parameter COM
Card/Account number	Masked card number / IBAN used
Cardholder’s name	Name of the card holder
Payment file	File name the transaction is included. Only available for transactions you uploaded via Batch (basic) / Batch (advanced)
NC ID	Our platform’s unique identifier for this maintenance operation
TID	Your virtual Terminal ID linked to your PSPID. Used together with your UID to route your transactions/maintenance operations from our platform to your acquirer.
Encoded by	User who performed the maintenance operation

6. Use additional possibilities

The search query tool offers more than just looking up transactions. Once you have found the transactions you are looking for, you can perform different actions directly in the Back Office. Have a look at what all is possible:

Download transactions manually

Instead of displaying the transactions in the Back Office, you can download them as a list. Depending on whether you want to look up transactions or individual maintenance operations, go to either Operations > View transactions or Operations > Financial history.

Fill in the search mask and click on “DOWNLOAD LIST” which will appear in your local download folder. You can modify the file format, select available columns and many more things by clicking on “File format >>>”. Read our dedicated guide to learn about what you can manage.

Receive transactions automatically

You can even leave the steps described above to our platform and receive transaction reports automatically. Click on “DAILY” which allows you to define the addressee, the delivery format and the frequency. Read our dedicated guide to learn more about these "Push reports".

The image shows where to find buttons “DOWNLOAD LIST” / “SEND DAILY” and the “File format” link in Operations > View transactions / > Financial history

Perform (multiple) maintenance operations

If you want to look up transactions and perform maintenance operations on them at once, the Back Office allows you to do so easily.

Queries you have run via Operations > View transactions produce an overview page with columns “REN” / “SAS” / “RFS”. Flagging either of them for individual transactions or all via “Select all” allows you to

• REN: Renew the authorisation for status5 transactions for which the authorisation has expired
• SAS: Capture status 5 transaction to turn them into status 9
• RFS: Refund status 9 transactions

Click “PROCESS SELECTION” to confirm your choices. Read our dedicated guide to learn more about this feature.

The image shows how to perform maintenance operations on transactions directly in the Back Office.